🔒 jili33 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jili33 ("jili33", "we", "us", "our") collects, processes, stores, and protects personal data relating to users ("you", "Player", "User") of the jili33 platform accessible at jili33.vu and all associated services, applications, and features (collectively, the "Platform").

jili33 is committed to protecting the privacy of its players, including all registered Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and beyond. This Policy is to be read in conjunction with the jili33 Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

By registering an account on jili33 or using any of its Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not access or use jili33.

2. Data Controller

jili33 acts as the data controller in respect of personal data collected through the Platform. As data controller, jili33 determines the purposes and means of processing personal data. For all data protection enquiries, please contact: [email protected].

jili33 operates under international gaming authority licensing and processes personal data in compliance with applicable data protection laws and regulations, including those governing the handling of Malaysian players' personal information.

3. Data We Collect

3.1 Registration Data

When you register a jili33 account, we collect: full legal name, date of birth (for age verification), Malaysian mobile number, email address, and account password (stored in hashed form only — never in plain text).

3.2 Identity Verification Data

To comply with anti-money laundering (AML) obligations and gaming authority requirements, jili33 may request identity verification documents including a copy of your MyKad or passport. This data is processed by jili33's compliance team and certified third-party KYC providers, and is never used for any purpose other than identity and age verification.

3.3 Financial & Transaction Data

jili33 records transaction history including deposit amounts, withdrawal requests, payment method identifiers (e.g., FPX bank codes, DuitNow reference numbers, Touch n' Go eWallet tokens, Boost wallet identifiers), and transaction timestamps. Raw card numbers are not stored on jili33 servers — card data is handled exclusively by PCI-DSS certified payment processors.

3.4 Gaming Activity Data

jili33 collects data relating to your use of the Platform, including games played, bet amounts, session durations, login timestamps, and game outcomes. This data is used to provide the Services, resolve disputes, and fulfil regulatory record-keeping obligations.

3.5 Technical & Device Data

We automatically collect certain technical data when you access jili33, including your IP address, browser type and version, device type and operating system, screen resolution, and referring URL. This data is used to ensure platform security, detect fraud, and optimise the player experience across devices.

3.6 Communications Data

When you contact jili33 support via live chat, email, or any other channel, we retain records of that communication for quality assurance, dispute resolution, and legal compliance purposes.

4. How We Use Your Data

jili33 uses personal data collected for the following purposes:

• Account creation and management: to register, verify, and maintain your jili33 account.
• Service delivery: to enable you to deposit funds, play games, place bets, and withdraw winnings in Malaysian Ringgit.
• Identity & age verification: to confirm you are at least 21 years of age and to verify your identity as required by gaming authority licensing conditions.
• Fraud prevention & AML compliance: to detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: to monitor gaming behaviour, identify patterns indicative of problem gambling, and provide appropriate interventions or tools where warranted.
• Marketing communications: with your consent, to send promotional offers, bonus notifications, and platform updates. You may opt out at any time via account settings or by contacting support.
• Legal & regulatory compliance: to fulfil obligations imposed by jili33's gaming authority licence, applicable law, and regulatory guidance.
• Platform analytics & improvement: to understand usage patterns, improve game and product offerings, and optimise platform performance for Malaysian players.

5. Legal Basis for Processing

jili33 processes personal data on the following legal bases:

• Contractual necessity: processing required to provide the Services under jili33's Terms & Conditions, including account management, game play, deposits, and withdrawals.
• Legal obligation: processing required to comply with gaming authority licensing conditions, AML regulations, and other applicable legal requirements.
• Legitimate interests: processing for fraud detection, platform security, and analytics where such processing does not override your rights and freedoms.
• Consent: processing for direct marketing communications, which you may withdraw at any time without affecting the lawfulness of prior processing.

6. Sharing of Personal Data

jili33 does not sell, rent, or trade personal data. We share personal data only in the following limited circumstances:

• Service providers: jili33 engages certified third-party providers for KYC/identity verification, payment processing (FPX, DuitNow, Touch n' Go, Boost, Maybank, CIMB, and card schemes), fraud detection, and IT infrastructure. These providers access personal data only to the extent necessary to perform their contracted functions and are bound by confidentiality obligations.
• Gaming authority & regulators: jili33 may disclose personal data to its licensing authority or other relevant regulatory bodies in compliance with legal obligations or upon lawful request.
• Law enforcement: where required by applicable law or court order, jili33 may disclose personal data to law enforcement or government authorities.
• Business transfers: in the event of a merger, acquisition, or sale of jili33's business assets, personal data may be transferred as part of that transaction, subject to equivalent data protection commitments.

In all cases, jili33 requires receiving parties to implement appropriate data protection safeguards consistent with this Policy.

7. Cookies & Tracking Technologies

jili33 uses cookies and similar technologies to deliver and secure the Services. The types of cookies used include:

• Strictly necessary cookies: required to maintain your session, authenticate your jili33 login, and prevent cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Preference cookies: used to remember your language, game preferences, and display settings across sessions.
• Analytics cookies: used to collect aggregated, anonymised data on how players navigate and interact with jili33, enabling us to identify performance issues and improve the platform. No personally identifiable information is shared with analytics providers.

jili33 does not use cross-site tracking cookies, advertising network cookies, or social media tracking pixels. You may configure cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to log in and use jili33.

8. Data Security

jili33 implements a layered security architecture to protect personal data from unauthorised access, disclosure, alteration, or destruction. Security measures include:

• TLS/SSL encryption for all data in transit between your device and jili33 servers.
• Bcrypt hashing of account passwords — jili33 never stores or transmits passwords in plain text.
• PCI-DSS compliant payment processing for all card and digital wallet transactions.
• Access controls limiting personal data access to authorised jili33 personnel on a need-to-know basis.
• Regular security audits and penetration testing of the jili33 platform.
• Incident response procedures for prompt detection and notification of data breaches where required by applicable law.

While jili33 employs industry-standard security measures, no system is entirely impenetrable. Players are responsible for maintaining the security of their own jili33 login credentials and should report any suspected unauthorised account access to jili33 support immediately.

9. Data Retention

jili33 retains personal data for as long as your account remains active and for such additional period as is necessary to comply with legal, regulatory, and licensing obligations. Specifically:

• Account and identity verification data is retained for a minimum of five (5) years following account closure, in compliance with AML regulatory requirements applicable to jili33's gaming authority licence.
• Transaction records are retained for a minimum of five (5) years from the date of the relevant transaction.
• Communications data (support transcripts) is retained for two (2) years from the date of the communication.
• Analytics and technical data is retained in anonymised or aggregated form indefinitely for platform improvement purposes.

Upon expiry of applicable retention periods, jili33 will securely delete or anonymise personal data in accordance with its data destruction procedures.

10. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by jili33:

• Right of access: you may request a copy of the personal data jili33 holds about you.
• Right to rectification: you may request correction of inaccurate or incomplete personal data.
• Right to erasure: in certain circumstances, you may request deletion of your personal data. Note that erasure requests may be subject to overriding legal retention obligations.
• Right to restriction: you may request that jili33 restrict processing of your personal data in certain circumstances.
• Right to data portability: where technically feasible and legally applicable, you may request your personal data in a structured, machine-readable format.
• Right to object: you may object to processing based on legitimate interests, including direct marketing. Objection to direct marketing will always be honoured.
• Right to withdraw consent: where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact jili33 at [email protected]. jili33 will respond to all valid requests within thirty (30) days, or notify you if an extension is required.

11. Children & Minors

jili33 is strictly for persons aged 21 years or older. jili33 does not knowingly collect personal data from individuals under the age of 21. If jili33 becomes aware that personal data has been collected from a minor, the relevant account will be immediately suspended, the data will be deleted, and any deposits held will be returned via the original payment method pending verification.

Parents and guardians concerned about potential underage use of jili33 are encouraged to contact support at [email protected] immediately.

12. Policy Amendments

jili33 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered players via email to the address held on account and/or via a prominent notice on the jili33 Platform prior to the change taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of jili33 following the effective date of an amended Policy constitutes acceptance of the revised terms.

13. Contact & Complaints

For all privacy-related enquiries, data subject rights requests, or complaints regarding jili33's handling of your personal data, please contact our support team, available 24/7 via the live chat feature on the jili33 Platform, or by email (plain text, not a clickable link): [email protected].

If you are not satisfied with jili33's response to a data protection complaint, you may escalate the matter to jili33's licensing authority using the contact details provided upon request to registered players. jili33 is committed to resolving all complaints promptly and fairly.